Mail Club Shipping

Free Worldwide Shipping

Every letter includes free worldwide shipping. No matter where you live, the price of your subscription already includes postage, so there are no additional shipping fees at checkout.

When will my letter arrive?

Each month's letter is carefully prepared, packed by hand, and sent through the postal service.

Estimated delivery times are:

  • Portugal: 3–7 working days

  • Europe: 5–10 working days

  • Rest of the world: 7–21 working days

Please note that these are estimated delivery times and may occasionally vary due to postal services, customs processing, holidays, or other unforeseen delays.

My letter hasn't arrived

If your letter hasn't arrived by the 28th of the month following shipment, please send me an email at josefa.searle@gmail.com.

I'll be happy to look into it and find the best solution.

Tracking

To keep the subscription affordable and accessible, Mail Club letters are sent via standard postal mail and do not include tracking.

Address Changes

If you move or need to change your shipping address, please email me before the next mailing date so I can update your subscription.

Customs & Import Fees

Mail Club letters are sent as personal mail and, in most cases, won't incur customs charges. However, any customs fees or import taxes that may apply are the responsibility of the recipient.

Questions?

If you have any questions about your subscription or your delivery, feel free to email me at josefa.searle@gmail.com. I'm always happy to help.

Other Shipping Policies

Thank you for choosing our art studio for your creative needs. We strive to provide a seamless shipping experience for all our products, including cyanotype kits, original cyanotype prints, limited edition prints, and marble pieces. Please review our shipping policy below to ensure you have all the necessary information.

Shipping Destinations

We offer worldwide shipping for all our products. However, please note that certain restrictions may apply to specific countries due to local customs regulations.

Processing Time

  • Cyanotype Kits: Orders are processed within 3-5 business days.

  • Original Cyanotype Prints: Orders are processed within 3-5 business days.

  • Limited Edition Prints: Orders are processed within 3-5 business days.

  • Marble Pieces: Due to the delicate nature and additional packaging requirements of the marbles we will contact you and give you all the details of processing time and delivery.

Shipping Methods and Delivery Times

We offer various shipping methods to cater to your needs:

  • Standard Shipping: Delivery within 5-10 business days after processing.

  • Express Shipping: Delivery within 2-5 business days after processing.

  • International Shipping: Delivery times vary by destination, typically ranging from 10-20 business days after processing.

These apply to every item except for marble pieces.

Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of the order. The total shipping cost will be displayed at checkout before you complete your purchase.

Packaging

  • Cyanotype Kits: Packaged securely in durable boxes with protective padding.

  • Original Cyanotype Prints: Packaged in flat, rigid envelopes or tubes to prevent bending and damage.

  • Print-on-Demand Prints: Packaged in protective tubes or flat mailers depending on size.

  • Marble Pieces: Carefully packaged with protective materials and double-boxed to ensure safe delivery.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress on the carrier's website.

Customs and Duties

For international orders, customs fees and import duties may apply. These charges are the responsibility of the recipient and are not included in the shipping cost. Please check with your local customs office for more information.

Lost or Damaged Items

In the unlikely event that your order is lost or arrives damaged, please contact us within 7 days of receipt. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund.

Returns and Exchanges

Please refer to our Return Policy for detailed information on how to return or exchange an item.

Contact Us

If you have any questions or concerns about our shipping policy, please contact our customer service team at josefa.searle@gmail.com (me!). I’m are here to help and ensure you have a positive shopping experience with my art studio.

Thank you for supporting my art studio and for your understanding and cooperation with our shipping policy.