Returns & Refunds
Refunds
I put a lot of effort into everything I make, but I understand that sometimes things happen!
If you are not happy with a service or artwork, you can ask for a refund.
In the case of the Online Cyanotype Course, if you’re not satisfied within 30 days of the purchase, we’ll give you a full refund. No questions asked.
How to Request a Refund
Please follow these steps:
Contact me at josefa.searle@gmail.com with your order number and a description of the issue.
Write your order type and number: online cyanotype course or artwork. In the case of an artwork please include any relevant information, attach any photos that clearly show the defect, damage, or incorrect item received.
We will review your request and respond within 3-5 business days.
Refund Process
Once your refund request is approved, we will process your refund within 7 business days. The refund will be issued to your original method of payment. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
No returns!
Every item is created just for you, so I don't keep any stock on hand. Because of this, I'm unable to accept returns for incorrect sizes or changes of heart. Please understand that this is a one-person art studio, and I can't offer the same services as big retailers.
However, I always do my best to make sure you're happy with your purchase. Thank you for your understanding!
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to reach out to our customer service team at josefa.searle@gmail.com. I’m are here to assist you and ensure you have a positive shopping experience with this art studio.
Thank you for your understanding and support!